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A rough overview of employment in Toronto's life sciences sector.

Here is a profile of the life sciences sector in Toronto, focusing on laboratory occupations. It’s shocking how little even job counsellors in employment services know about the sector. I’m no guru, but these people don’t even know the differences between related positions. Figured I may as well and make something useful out of my continued failure to make my degrees useful. This is heavily biased towards biomedical laboratory research, but I have tried to include other fields of biology such as ecology. There are some healthcare and teaching occupations listed here, but I feel those sectors would be better analyzed by someone else who knows them and deserve their own profiles. The National Occupation Classification or NOC also maintains this separation by having healthcare occupations begin with 3 and education with 4, as opposed to 2 for natural sciences. Also excluded are positions which are primarily managerial, business, sales, or manufacturing trades (as opposed to technicians): these NOCs start with 0, 1, 6, and 9, respectively.
These listed organizations that have a heavy focus on life science (excluding certain sectors like food and cosmetics) are based in Canada (unless otherwise stated) and appear if I’ve seen a GTA-based posting of any of the positions listed here from the organization at least once since I started job searching in 2016. This criterion hopefully means that the organizations listed here are actively hiring, at least on a timescale that thinks 5 years ago is “recent”. This obviously does not include hidden jobs as this write-up is based on (mostly) transparent, publicly-available sources. The best job boards in terms of accessing organizational postings seem to be Indeed (widest net) and Eluta (local positions). This is not advertising for any company, so links are provided only if they provide additional information related to the jobs they offer. I welcome any additional contributions for things where I have little knowledge. And I hope this may inspire others to write about other industry sectors in Toronto to aid young people graduating from school and trying to establish a career in the post-Great Recession milieu.
 
Let’s begin with an overview of the life sciences sector in Toronto according to a number of reports, available online as PDFs, in the grey literature. The latest one (though it cites 2016 and earlier sources) is the 2019 report published by the industry association Life Sciences Ontario. The concentration of the industry in the Greater Toronto Area means the impressions here are that of life sciences in Toronto as well. This industry that generates billions of dollars and thousands of jobs is mostly dominated by small (less than 10 employees) and medium (less than 100) enterprises. A 2016 Toronto Region Human Health and Sciences Cluster Action Plan reiterates these facts for the GTA itself in addition to marking out oncology, cardiology, and neurology as strengths.
The Ontario Bioscience Innovation Organization’s 2016 Industry Engagement Report, while acknowledging advantages such as a high proportion of university graduates, mentions weaknesses of the industry such as low investment capacity within Canada, with most funding being from public sources. The industry perspectives shown reveal that companies think “there are too many co-op and ‘new grad’ programs”, hinting at how useful these university programs really are, as the main hiring challenge for these companies is filling senior positions. This also potentially suggests a general unwillingness to invest in training their workforces, which is actually stated in the 2013 BioTalent Canada Labour Market Information Report. According to this document, firms in the report also tend to outsource talent requirements to other organizations in the GTA, Canada, US, and then from abroad. When they do recruit people into their workforces, they prefer to use informal methods such as personal contacts and employee referrals. One needs connections to have a good chance of securing a job in the industry.
 

Healthcare

Hospitals and other organizations that focus on providing care to patients.
Research Hospitals
These hospitals, mostly found in the downtown area, maintain research institutes with close connections to universities such as U of T.
  • St. Michael’s Hospital The odd one out of the downtown hospitals, being right next to the Eaton Centre. Most of its research activities are in the Li Ka Shing Knowledge Institute across Shuter. It has research programs in injury care, neuroscience, cardiovascular disease, orthopedics, imaging, urban health, and global health.
  • Hospital for Sick Children (Sick Kids) With an eye towards children’s health, their main research programs are in the fields of cellular biology, developmental biology, genome biology, molecular medicine, neuroscience, translational medicine, and health evaluative services.
  • University Health Network (UHN) The largest medical research network in Toronto, spread over a number of hospitals and research institutes. Most of the institutes are localized to a particular hospital, with the exception of the McEwen Stem Cell Institute at MaRS.
    • Toronto General Hospital (TGH) Home of the Peter Munk Cardiac Centre, TGH’s research specialties include cardiovascular disease, organ transplantation, regenerative medicine, infectious diseases, autoimmunity disorders, psychosocial care, and health systems.
    • Princess Margaret Hospital Specializes in cancer with its titular Princess Margaret Cancer Centre, with subspecialties in cancer imaging, computational medicine, genomics, immuno-oncology, structural biology, stem cells, and supportive care.
    • Toronto Rehabilitation Institute KITE conducts research in the areas of prevention, restoration, enhanced participation and independent living.
    • Toronto Western Hospital One of the major research hospitals outside the downtown core. The Krembil Research Institute focuses on research regarding diseases of the central nervous system, skeleton, and eyes.
  • Mount Sinai Hospital The Lunenfeld-Tanenbaum Research Institute has programs in molecular biology, stem cells, cancer genetics, metabolism, neurodevelopment, precision medicine, and population health.
  • Sunnybrook Health Sciences Centre The other major research hospital found way beyond downtown, over near Bayview and Eglinton. They have programs for brain, heart, cancer, trauma, orthopedics, rehabilitation, obstetrics, and veteran’s health.
  • Holland Bloorview Kids Rehabilitation Hospital Its research centre focuses naturally on childhood disabilities, both mental and physical.
  • Baycrest Health Sciences The Rotman Research Centre focuses on the elderly brain, with [programs] dedicated to cognition, aging, dementia, and computational biology.
  • Center for Addiction and Mental Health (CAMH) Toronto’s premier psychology research organization has three campuses at College, Queen, and Russel Streets. Their programs concern basic research, brain imaging, computational approaches, brain stimulation, personalized medicine, adult disabilities, youth issues, and public policy.
Health Services
  • Lifelabs Chain of diagnostic labs, possibly the largest in the GTA.
  • Dynacare Another chain offering diagnostic services, based in Brampton.
  • CReATe Fertility Centre Downtown fertility clinic.
  • CHARM Fertility Fertility clinic in Etobicoke.
 

Positions

Most research positions in the biological sciences correspond to NOC 2121 (“Biologists and related scientists”).
  • Lab/Research Technician/Technologist Typically works in research labs. On paper the minimum is a B.Sc. but in practice prefers higher degrees with considerable experience (bare minimum of 1 year, more for higher grades), especially in specialized techniques such as flow cytometry. Animal handling positions may sometimes be a more specialized Animal/Veterinary Technologist/Technician (NOC 3213) position, requiring a veterinary degree. Note that this position is not the same as a Medical Laboratory Technician position (NOC 3211) that requires certifications.
    With the increasing emphasis on data-driven approaches, computational and mathematical skills and experience are becoming crucial. Bioinformaticians have increased specializations in statistical approaches, requiring degrees in mathematics or computer science. Knowledge of programming languages (e.g. Python) and software (e.g. R, MATLAB) is valuable. Microbiologists focus on microorganisms, especially pathogens, and as such also find employment in food product manufacturers.
  • Research Assistant While similar to Research Technicians, Research Assistants are typically more involved with clinical studies involving human subjects. Requirements are somewhat lesser, with a three-year college degree being acceptable, but at least 1 year of experience is generally required.
  • Laboratory/Research CoordinatoManager Typically work in either larger lab groups or oversee core facilities shared by groups of researchers. They use their technical expertise to assist other members of research groups in specialized techniques/equipment. Requires post-secondary degrees and 2-7 years of experience.
  • Staff Scientist/Biologist/Primary Investigator Run their own research laboratories and are typically cross-appointed to university life science departments. Requires at least a Ph.D. with a strong publication record.
 

Education

In addition to providing degrees in the life sciences, their departments also run research programs that constitute the traditional career routes of academia.
Universities
  • University of Toronto Has campuses downtown, Scarborough, and Mississauga. Co-op degrees are only offered at the Scarborough campus, where life science courses are run by the Department of Biological Sciences. The Mississauga campus has its own Department of Biology. The downtown St. George campus has a variety of life sciences programs run departments in the Faculty of Medicine and Faculty of Arts and Sciences.
  • York University While the smaller Glendon campus has its own biology program, the bulk of the teaching and research is at the larger Keele campus. The Faculties of Science, Health, and Environmental Science contain Keele’s life science departments. Life sciences constitute the first batch of York co-op programs.
  • Ryerson University Offers biology programs through the Department of Chemistry and Biology, which offers co-op programs.
Colleges
  • Centennial Has a number of campuses in Toronto, but the life science (biotech, environment) programs are taken at the Scarborough Morningside campus.
  • Humber Based in Etobicoke with a Lakeshore campus. Life sciences are covered under Health & Wellness programs.
  • Seneca Campuses in North York and one downtown with biotech and environmental programs.

Positions

The occupations mainly fall under the NOC 4011 (“University professors and lecturers”, also includes postdoctoral positions) and previously-mentioned 2121. Most of the positions listed here form the post-graduate path of academia, at the end of which is the treasured tenured professorship.
  • Lab Technician While often similar to the research technician positions in hospitals (NOC 2121), some of these positions are designated instead by NOC 4012 (“Post-secondary teaching and research assistants”). These techs work in teaching labs with more routine setting up of hands-on exercises for students.
  • Postdoctoral Fellow Usually abbreviated as “postdoc”, the name indicates this is the next step in the academic ladder after getting your Ph.D. Unlike graduate school, the recruitment is more formal and the successful candidate is expected to carry out research projects mostly independently, with only oversight instead of supervision from the lab’s primary investigator. In addition to the doctorate, a great publication record is necessary to secure these positions.
  • Research Associate A more senior position, they typically require around 4-6 years of postdoctoral or related experience along with an excellent published portfolio and knowledge of specialized techniques. In larger labs, research associates may be in charge of subdivisions, possibly even managing projects and supervising others.
  • Professor The coveted goal of the academic research path, accessible only after years of schooling and research and often not even after that. There are several levels, from Assistant Professor to Associate Professor, and then just full professor. Tenure is typically only available at the later stages. A very strong publication record gained from successful, high-profile postdoc and higher positions is a prerequisite.
 

Pharmaceuticals

The largest constituent of the private sector in Toronto’s life science community, these companies manufacture and distribute products used in healthcare. Drug companies in Canada have been affected by the same trends that apply to the industry worldwide, particularly increased cost pressures that force companies to streamline operations. Increased manufacture of biologics (large molecules derived from organisms as opposed to small, synthesized ones) provides an opportunity for those with a biology as opposed to chemistry background. Parts of operations have been outsourced to outside companies like testing labs and CDMOs (Contract Development and Manufacturing Organizations, see Lab Services subsection for examples).
Majors
Multinational companies with revenue in the billions. Most of their facilities are on the outskirts of or just outside Toronto.
  • Sanofi Pasteur The vaccine division of the French pharmaceutical company Sanofi has sites in North York (manufacturing facility) and in Mississauga (office for Genzyme subsidiary).
  • Eli Lilly A US pharmaceutical concern with a recently closed Scarborough facility, now located downtown.
  • Johnson and Johnson American corporation with offices in Markham (consumer and medical products) and North York (medicines under the Janssen banner).
  • GlaxoSmithKline A British pharmaceutical company with a Mississauga manufacturing facility and head office.
  • Amgen American biotech firm with an office in Mississauga.
  • Bayer This German company has a corporate office in Mississauga.
  • Roche Swiss company with an office in Mississauga.
  • AstraZeneca European pharmaceuticals concern with a corporate office in Mississauga.
  • EMD Serono The North American subsidiary of the German company Merck has a Mississauga office.
  • Purdue This US pharmaceutical’s Canadian division is based at a facility in Pickering, which is apparently closing mid-2020 according to onlyhalalporkallowed.
  • GE Healthcare US medical equipment and systems provider with a Mississauga facility.
Minors Includes many start-ups, many of which are located at the MaRS incubator located downtown close to U of T.
  • Mediphage Bioceuticals Gene therapy company based at MaRS.
  • BlueRock US cell therapy company with lab space in MaRS.
  • Deep Genomics Computational drug discovery at a lab in MaRS.
  • Geneseeq Applies advanced sequencing techniques for cancer at MaRS.
  • Telo Genomics Telomere analytics at a MaRS lab.
  • Ranomics Provides genetic analysis tools from its MaRS lab space.
  • Inagene Diagnostics Personalized medicine genetics at a midtown laboratory.
  • Luminex American molecular diagnostics company with a downtown lab.
  • Vital Biosciences Personalized diagnostics in Mississauga.
  • Therapure Biopharma Protein therapeutics company with Mississauga factory and office/warehouse.
  • Microbix Manufacturing of viral and bacterial products at a Mississauga facility.
  • Theralase Produces laser treatment devices at a facility just west of Scarborough.
  • ANGLE Biosciences Develops cancer diagnostic devices at its Etobicoke facility.
  • Fluidigm American microfluidics company with manufacturing facility in Markham.
  • Baylis Medical device firm with office/production in Mississauga.
  • Qvella Diagnostic devices company with headquarters/production facility in Richmond Hill.
  • Baxter US medical device firm with Mississauga office and manufacturing site.
Generics
Manufacture pharmacologically-similar copies of drugs that have expired patents.
  • Apotex Largest generic drug company in Canada. Multiple facilities with additional functions in the GTA: North York (headquarters), Etobicoke, and Richmond Hill (warehouse).
  • Teva Canada Subsidiary of the major Israeli generics manufacturer, it has facilities in Scarborough (main office and logistics centre) and Markham (antibiotics production).
  • Leo The Danish company’s Canadian subsidiary has a facility in Markham.
 

Positions

Laboratory and production occupations in pharmaceuticals mainly fall under NOCs 2221 ("Biological technologists and technicians") and 2233 (“Industrial engineering and manufacturing technologists and technicians”). Office positions here fall under NOC 1122 (“Professional occupations in business management consulting”).
  • Intern True entry-level positions that require nothing more than one be currently-enrolled in the degree related to the job. Experience requirements for most positions in pharmaceutical companies make these absolutely essential.
  • Quality Assurance/Control Ensures procedures and products abide by the common Title 21 Code of Federal Regulations pharmaceutical standard used by the US Food and Drug Adminstration. Requires 5-10 years of experience in testing and investigations.
  • Production Technician Usually divided into upstream (raw materials) and downstream (production line) specializations. Requires a science degree and 1-3 years of industry experience depending on the grade. Recent experience is valuable due to rapid changes in methods such as the emergence of continuous manufacturing.
  • Scientist Usually involved in manufacturing as a senior qualified expert. Requires a postsecondary degree and 2-4 years of pharmaceutical industry experience.
  • Medical Advisor A degree and 2-5 years in the pharmaceutical industry are recommended. Bilingualism is ideal.
  • Regulatory Affairs Associate In addition to a degree, one ideally also has a certificate in regulatory affairs and 1-2 years of drug company experience, especially with Health Canada submissions. A recent global trend in regulatory harmonization makes this position a crucial one for pharmaceutical firms.
  • Document Reviewer A life science B.Sc. and 2 or more years of pharmaceutical experience are needed.
 

Other

Government
  • Ontario Institute for Cancer Research Institute funded by the province based at MaRS, with programs focusing on cancer monitoring, translational medicine, and drug development.
  • Public Health Ontario Operates a network of laboratories across Ontario that perform testing services to support public health maintenance. The Toronto location is at MaRS.
  Lab Services
Mainly serve the pharmaceutical industry, though some offer their services to consumers as well.
  • Nucro-Technics A testing lab in Scarborough.
  • Eurofins Luxembourgish laboratory analysis chain with locations in downtown, Markham, and Missisauga.
  • Canadian Analytics Laboraties Mississauga drug and cosmetics analysis lab.
  • EMC Scientific Environmental testing lab in Mississsauga.
  • Diteba Operates testing laboratory in Mississauga.
  • SGS Swiss verification and certification company with labs in North York, Markham, and Mississauga (also has offices).
  • Everest Clinical Research Headquartered in Markham.
  • Lambda Therapeutic Research Indian clinical research firm with Scarborough facility.
  • Dalton Pharma Services CDMO offering drug discovery and manufacturing services, based in North York.
  • Thermo Fisher Scientific US-based laboratory supplies and equipment manufacturer with an office in Mississauga.
  Consulting
Most are in the field of environmental planning, especially for engineering projects.
  • Pinchin Mississauga head office with downtown branch.
  • Amaris French consulting firm with an office downtown whose life sciences division is focused on manufacturing.
  • Dillon Has an office in North York.
  • Wood PLC British multinational with offices in Toronto and Mississauga.
  • AECOM American firm with branches in Mississauga, Markham, and Vaughan.
  • Stantec Offices in Toronto, Markham, and Mississauga.
  Environmental
Organizations with a primary focus on environmental work, other than municipal governments themselves.
  • Toronto and Region Conservation Authority Head office in Vaughan.
  • Credit Valley Conservation Authority For Mississauga region.
  Miscellaneous
  • Toronto Zoo Aside from exhibits, they also have wildlife conservation initiatives.
  • Ripley’s Aquarium
  Staffing Agencies
  • Kelly Services Its scientific division covers a variety of life science fields such as biotech, pharma, and environment.
  • PIVOTAL Has a narrower focus, mainly in pharmaceuticals.
 

Positions

  • Field Application Scientist Provides support for specialized techniques provided by laboratory supplies. Requires a life sciences degree and at least 3 years of experience.
  • Ecologist NOC 2121. Engages in field work in support of environmental services. Requires a related degree, at least 3 years of related experience, outdoor certifications, and a driver’s license. Related are Aquatic/Fisheries specialists and Risk Assessors (requires at least 2 years of field experience).
  • Arborist/Nursery Technician Covered by NOC 2225 (“Landscape and horticulture technicians and specialists”).These tree-care professionals need a related degree and at least 3 years of experience. Licensing, if required, is covered by the Ontario College of Trades.
 
What can we conclude from looking at these various organizations and positions? To be an excellent candidate a life sciences student should focus on securing many internships that grant valuable experience. In addition, these also cultivate connections, the one merit to rule them all and in the hiring process select them. Co-op work terms are not sufficient to make one competitive, given how common these programs have become. The primacy of smaller organizations that are incapable or unwilling to use proper formal selection processes means networking is absolutely key in this industry. Education must be focused on obtaining key mathematical, statistical, and computational qualifications, along with experience in specialized procedures. Why various levels of government here tolerate such severe mismatches between students’ skills and position requirements while continuing with policies that create an oversupply of graduates in fields with global competition (see Appendix C) is an important question that needs to be answered.
 

Appendix A: Specialized qualifications for life science positions.

If the people working at a certain lab publish results, reading their papers is a good way to ascertain if they use the tools laid out in this appendix.
Laboratory Techniques
Working in labs that use these specialized techniques gives experience that is in demand.
  • Flow cytometry A technique for analyzing and sorting cells via a stream of liquid and laser optics.
  • Animal handling Generally rodents, though some labs use more exotic options like zebrafish.
  • Protein purification Comprises a number of procedures, from expressing proteins in models like bacteria or yeast, all the way to the use of various chromatography procedures to isolate the fraction the protein is in.
  • Next-generation sequencing A method of sequencing genetic material that relies on a massively parallel procedure to ensure fast reads, it is the workhorse of genomics in this day and age.
  • qPCR A Quantitative implementation of the Polymerase Chain Reaction amplification technique allows for the enumeration and analysis of gene expression profiles.
Computational Tools
The current trend in the life sciences has been for the use of computers to analyze large data sets. These languages, platforms, programs, etc. are very important qualifications in the current era.
  • Python This general-purpose programming language finds a lot of use in the sciences, and is often required for computational biology positions.
  • Perl Another general-purpose programming language that is an alternative to Python.
  • SQL Widely-used language for databases.
  • R A programming language and software program for statistics which appears to be the most popular. This may be due to it being free software compared to proprietary packages like SAS and SPSS.
  • MATLAB A proprietary programming language and software package used for mathematical operations and visualizations.
  • LIMS Laboratory Information Management Systems are programs that keep track of various lab operations such as inventory and databases. Industry positions may make use of related enterprise software such as SAP.
  • Linux Due to its open-source status, this operating system finds use in some labs.
 

Appendix B: Selecting a lab to work at.

Aside from the techniques mentioned in Appendix A, there are other factors to consider in selecting a laboratory for your internship/co-op work term/grad school. Reading published papers also reveals their collaborators, which is an indicator of the probably connections you'd make by working at said lab. The other means of gathering information on the suitability of a lab is a tour, usually done if you are interviewing with a potential supervisor. By looking at their facilities and talking to the other members, you can glean more about the methods available in the lab as well as how people get along in this prospective workplace. An important consideration is the supervision style of your superior, and whether it might not be the best fit for how you do things (e.g. a hands-on supervisor with an independent-minded student).
 

Appendix C: Canadian immigration programs for life sciences workers.

The vast majority of the positions here require skilled workers, accessible to newcomers primarily via the federal government’s Express Entry permanent residence program. Potential applicants are prioritized based on language, education, experience, age (18-35), and offers of employment. The different programs that comprise Express Entry share the basic overall process and requirements for the employers. Of particular note to job seekers is that these positions must pay at the minimum the median wage given by Job Bank. These positions must also be advertised on Job Bank or alternative methods for a few weeks.
After the employer has gone through this process and there have been no suitable Canadian candidates, they must then file a Labour Market Impact Assessment (LMIA) which proves the need for newcomers. LMIAs are then either approved or denied based on the circumstances of their filing. Programs that require an LMIA include the Federal Skilled Worker Program and the Canadian Experience Class (as the name indicates, the candidates already have legal work experience in Canada). The last Express Entry program relevant to the life sciences that uses the LMIA are the Provincial Nominee Programs.
The Ontario Immigrant Nominee Program is based on the Ontario Immigration Act 2015. The streams involved have the usual education and qualification requirements in addition to various requirements such as settlement funds (or an equivalent job offer), intent to reside in Ontario, and recent residency in Ontario. Streams that affect the local life sciences sector are the Employer Job Offer (Foreign Worker, International Students) and International Graduate (Master’s and PhD) streams. As of the time of this writing (March 2020), only the PhD stream is open for applications.
Quite a few Express Entry programs are exempt from the LMIA requirement. The International Mobility Program covers various things such as agreements signed by Canada (e.g. free trade agreements with movement of labour provisions) and sectors considered to be “Canadian interests” (relevant ones include postdocs and co-ops, the latter via the International Experience Canada program). The Post-Graduation Work Permit Program covers international students who have finished their Canadian programs, allowing them to obtain Canadian work experience. Global Skills Strategy allows companies to hire top talent in an expedient manner, LMIA-exempt for the life sciences which require university degrees.
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Remember the GDPR request idea from /u/randomwordbot? Blizzard just sent me a reply!

Ahoy,
A little bit over 2 weeks ago the whole Blitzchung/Blizzard thing happened (read up if you don't know what happened) and randomwordbot suggested EU players should do a GDPR request.
I just got an email from Blizzard with a reply. It's the longest email I've gotten to date.
I figured this situation requires an update. So, here's it is:
Greetings!
Your email has reached the data protection team at Blizzard Entertainment.
We take your privacy very seriously.
The following answers your questions and addresses your request for a copy of the data we hold which is connected to you.
Who is processing your data?
Blizzard Entertainment International, a division of Activision Blizzard International B.V., is the data controller for the processing of your personal data. We are a registered company located at
Prinses Beatrixlaan 582, WTC The Hague, Tower E, 6th Floor, 2595 BM The Hague, The Netherlands.
For the performance of certain games and platform services, your data may be controlled by Blizzard Entertainment, Inc. in the United States.
What information do we collect, and how long do we keep it?
We collect information from or about you in the following ways:
Information provided by you. Information provided by you when you create or update your account(s); when you are an esports player; while you use our social features and channels to communicate with others; when you use any of our services for purchases or financial transactions such as store purchases, in-game purchases, and/or prize processing; and while you are receiving customer service support.
Information we get or generate from your use of our games or services. We collect data related to: your game play and in-game activity, the services that you use and how you use them, and your devices and activities when you install or access our services.
Information collected from external sources. We may receive information about you and your activities from third parties when you link to external accounts (such as Facebook, PlayStation, XBOX or Twitch) and from advertisers or service providers about your experiences or interactions with them. We might also obtain information from public sites on the internet, such as Twitch, Instagram and YouTube, to mention a few.
We treat all information associated with your account to be personal information. Blizzard collects the following categories of data depending on which product(s) or service(s) you are interested in or interacting with. We usually retain data for only as long as necessary to provide you with products, services and an immersive entertainment experience. Exceptions are noted below.
ACCOUNT DATA - Player Account Data refers to information that is provided and generated when a player creates his or her account. Most of this data is available to the player by logging into his or her account and can be updated by the player in the account settings section.
Examples: Account name, BattleTag, name, email address, preferred language, date of birth, SMS number, home address, shipping address (on file), account balance, beta opt-in(s) and account links.
Who has access to this type of data? Operations, Game Teams, esports (if applicable), Customer Service, Publishing and Security.
CUSTOMER SERVICE - We also use the information we collect while assisting players through our customer support services to investigate and address players’ concerns and monitor and improve our services. Information gathered or produced during support of our players is retained for up to 2 years to ensure that we address concerns and issues in the best way possible.
Examples: Issues raised, case history, restrictions history, contact details, customer service communications and account notes.
Who has access to this type of data? Most of the time, it’s just Customer Service and Security, but occasionally Operations, Game Teams and Legal access this data.
SOCIAL DATA - Blizzard uses the information we collect from players’ actions to enable communications between our players in multiple ways, such as chat, Forums and on-line gaming (e.g. Fireside Gatherings in Hearthstone).
Examples: Forum content (version, allocation, locale, time zone, access groups, game accounts, posts), Fireside Gatherings details, chat groups, chat logs, friend lists and profile information
Who has access to this type of data? Operations, Customer Service, Game Teams, Publishing and Security.
TRANSACTIONS - We collect transaction details related to the licensing and purchasing of our products and services, and also the contests and competitions we sponsor. Transaction data may be retained for up to 7 years (primarily for audit purposes).
Examples: Order details/history, subscriptions, chargebacks, refunds, gifts, payment detail, shipping details, prize awards and competition accreditation details.
Who has access to this type of data? Operations, Consumer Products (as applicable), Customer Service, Publishing and Security.
ACTIVITY DATA - When a player interacts with our services, we collect server logs. Server logs are routinely retained for 30–90 days.
Examples: IP address, access dates and times, crash records, cookies, activity region and internet service provider.
Who has access to this type of data? Operations, Game Teams, Customer Service and Security.
DEVICE DATA - We may collect information about the devices used to access our services.
Examples: Device ID, hardware models, operating systems and versions, software, file names and versions and unique device identifiers.
Who has access to this type of data? Operations, Game Teams and Security.
COMMUNICATIONS - Blizzard may use the information we collect from players or partners to communicate with our players about our current and upcoming products, services, promotions, studies, surveys, news, updates and events. Blizzard may also use this information to promote and process contests and sweepstakes, fulfill any related awards and serve you relevant ads and content about our services.
Examples: Name, email address, survey details, purchase/license history, activity history, email activity and phone device token.
Who has access to this type of data? Operations and Publishing.
ESPORTS PLAYER RECORDS/TOURNAMENT DATA - We gather information related to personal details, rankings, performance stats and team details to follow up on the career and performance of our competitors.
Examples: Contact method, legal guardian details, experience, rate history, rankings, performance stats, team details and player handle.
Who has access to this type of data? Esports and Operations.
ESPORTS REFERENCES/MISC. INFORMATION - We collect information from players who participate in our esports events to provide personalized care and assistance during competitions.
Examples: Dietary restrictions, food allergies and clothing sizes.
Who has access to this type of data? Operations and esports.
ESPORTS TRAVEL DATA - Our tournaments and competitions are hosted all over the world. Therefore, we collect pro-players’ information needed for travel arrangements and assistance.
Examples: Passport and visa details, default airports and nationalities.
Who has access to this type of data? Operations and esports.
COLLEGIATE EDUCATION, EXPERIENCE INFORMATION. - This type of information is collected primarily from collegiate esports players to better manage our tournaments.
Examples: School name, transcript, collage major, GPA, company name, job title, Tespa Chapter and associated information.
Who has access to this type of data? Operations and esports.
LEGAL RECORDS - We keep records as support for any actual or anticipated legal matter.
Examples: Pro-Players' contract agreements and case files.
Who has access to this type of data? Operations and Security.
MEDIA INFORMATION – Media presence details of journalists and players that have an impact on our community.
Examples: Discord handle, Reddit handle, Twitch cheer, Twitch handle and Twitter handle.
Who has access to this type of data? Operations, esports and Publishing.
GAME DATA - Game data are generated while a player plays our games. We keep records of players’ game licenses, progress, history, stats, in-game purchases and interactions with other players.
Who has access to this type of data? Operations, Game Teams, Customer Service, Publishing and Security.
Why do we process your data?
Blizzard collects and uses your data for the following purposes:
Gameplay Experience. Creating the well-designed, highly enjoyable entertainment experiences you can find within our epic games! This includes:
Progress and History
Examples of data used:
GAME DATA: Char stats, match history, quest in progress, etc.
In-game Social
Examples of data used:
GAME DATA: Guild information, in-game email, friends list, etc.
Unlocks
Examples of data used:
GAME DATA: Inventory items: collection of cards, gold, dust, armory, skills, etc.
Game Currency
Examples of data used:
GAME DATA: Earnings history, items a player can/has purchase(d): portraits, skins, heroes, cards, etc.
Esports Pro-Gaming Competitions and Broadcasting. We bring to you an official network of professional competitive gaming in many of our franchises. The production of these tournaments often required travel, lodging and nutrition. Many of these tournaments are broadcasted and require player-background information to facilitate a great viewer experience. Examples include:
Broadcasting & Production
Examples of data used:
PLAYER RECORDS/STATS: BattleTag, age, country, gender, name, nationality, player handle, professional team name, professional teammate name(s), tournament team name, tournament teammate name(s), tournament rank, tournament performance stats, tournament team rank
EDUCATION/EXPERIENCE INFORMATION: College major, GPA, school name, Tespa chapter, job title
INFLUENCER INFO: Facebook handle, Instagram handle, Twitch Channel, Twitter handle
Event Travel and Logistics
Examples of data used:
ACCOUNT DATA: Name, email address, age, parental information (if applicable), BattleTag, phone number, photo
REFERENCES/MISC. INFORMATION: Allergies, disabilities, medications and dietary restrictions
TRAVEL DATA: Passport details, visa details
PLAYER RECORDS/STATS: Rankings, performance stats, team details, player handle
Tournament Administration
Examples of data used:
ACCOUNT DATA: Name, email address, age, parental information (if applicable), BattleTag, phone number, photo
Media Information: Tespa ID, PSN account
Collegiate Esports. Whether your goal is to start a Tespa chapter on your campus or join an established gaming community, Tespa’s support will level up your gaming experience.
Tespa Students
Examples of data used:
TESPA ACCOUNT: Chapter applications, chapters events, chapter meta data, username and password
ACCOUNT DATA: Name, email address, age, parental information (if applicable), BattleTag, phone number, photo
Player’s Account, Parental Controls and Security. Players of most of our games use a Battle.net account to house assets, communicate with friends and learn about our games and services. Parents of our younger players may set parental controls to monitor and control their children’s gaming.
Player's Account
Examples of data used:
ACCOUNT DATA: Name, email address, age, BattleTag
ACTIVITY DATA: IP address, login information
Parental Control
Examples of data used:
ACCOUNT DATA: Parental control email, child’s account information
Business optimization and service development. We conduct troubleshooting, research, analysis and product and service development to provide you with the best gameplay experiences and services. This includes:
Analytics & Data Segmentation
Examples of data used:
ACCOUNT DATA: Blizzard account, country, third parties’ IDs
ACTIVITY DATA: IP address
GAME DATA: Related players, chat records
Training & Development
Examples of data used:
ACCOUNT DATA: Name, phone number, country, home address
ACTIVITY DATA: IP address
GAME DATA: Character name
CUSTOMER SERVICE: Ticket issue description, account notes, Customer Service chat log
Reporting
Examples of data used:
ACCOUNT DATA: Account region, BattleTag
ACTIVITY DATA: IP address, preferred language
TRANSACTIONS: Game Consumable licenses
Global Customer Service. We provide you with personalized support to investigate and address any possible difficulty you might experience with our games, your account or your purchases. This includes:
Customer Service
Examples of data used:
ACCOUNT DATA: BattleTag, country, language, phone numbeSMS number
ACTIVITY DATA: IP address, region, timestamp
GAME DATA: Game account, guild name, character name
CUSTOMER SERVICE: Account notes, chat records and case history
Forum Moderation
Examples of data used:
SOCIAL DATA: Forum posts
Business Operations. We process orders for our products, tournaments and services. This includes:
Store Purchase
Examples of data used:
ACCOUNT DATA: Email address, BattleTag, country, language, phone number, home address
ACTIVITY DATA: IP address
TRANSACTIONS: Invoices, refund details, subscriptions, licenses, payment details
Events Ticketing
Examples of data used:
ACCOUNT DATA: Email address, BattleTag, name, phone number, home address, phone number
Tournament Hosting
Examples of data used:
ACCOUNT DATA: Name, email address, phone number, address
ESPORTS DATA: Tournament Information, Tournament Organizer details
Social Features. We enable communications and experience sharing between our players. This includes:
Fireside Gathering Event
Examples of data used:
SOCIAL DATA: Tavern Meetup Details
ACTIVITY DATA: Activity region
Chat Applications
Examples of data used:
ACCOUNT DATA: BattleTag
SOCIAL DATA: About me text, chat records, list of groups you are in
Forums
Examples of data used:
ACCOUNT DATA: BattleTag, account name
GAME DATA: Character name
SOCIAL DATA: Forum content
Communications with our players. We communicate with our players about products, services, promotions, studies, surveys, news, updates and events. Blizzard may also use the information to promote and process contests and sweepstakes, fulfill any related awards and serve you relevant ads and content about our products and games.
Specifically, we use your data for the following Publishing purposes:
Surveys
Examples of data used:
COMMUNICATIONS: Age, country, gender, IP address
Mobile Push Notifications
Example of data used:
DEVICE DATA: Phone Device Token
Analytics & Data Segmentation
Examples of data used:
ACCOUNT DATA: Such as: BattleTag, country, state, postcode or city of residence
GAME DATA: Related players
DEVICE DATA: Device ID
ACTIVITY DATA: IP address
Ad Targeting via “Paid Media” and “Custom Audience” (Your unencrypted personal data are never shared with third parties without your consent.)
Examples of data used:
ACCOUNT DATA: Such as: BattleTag, name, country, state, postcode or city of residence, email address, account region
Transactional and Publishing Campaigns and Promotions
Examples of data used:
ACCOUNT DATA: BattleTag, name country, state, postcode or city of residence, email address, account region
Unethical Behavior Prevention. One of our core values is: Play Nice; Play Fair. We devote resources to minimize fraud, cheating and abusive behavior. This includes:
Abuse and Cheat Detention
Examples of data used:
ACCOUNT DATA: Account name, country
ACTIVITY DATA: IP address, region
DEVICE DATA: Device ID
SOCIAL DATA: Related players
GAME DATA: Chat records
Account Compromise Prevention
Examples of data used:
ACCOUNT DATA: Account name, country, BattleTag, date of birth, external account IDs
ACTIVITY DATA: IP address
DEVICE DATA: Device ID
TRANSACTIONS: Payment method
Account Restrictions and Penalties
Examples of data used:
ACCOUNT DATA: Account name, BattleTag
ACTIVITY DATA: Region
CUSTOMER SERVICE: Account restrictions history, penalty history, chat records
Legal proceedings and requirements. We may use the information we collect to investigate or address claims or disputes relating to your use of Blizzard’s services or as otherwise allowed or required by applicable law. This includes:
Litigation or Pre-litigation
Examples of data used:
ACCOUNT DATA: Name, home address
CUSTOMER SERVICE: Account notes
LEGAL DATA: Case file
Security Monitoring and Investigations
Examples of data used:
ACCOUNT DATA: Age, name, address, BattleTag, email address, country
ACTIVITY DATA: IP address
DEVICE DATA: Device ID
SOCIAL DATA: Related players
GAME DATA: Chat records
Legal Compliance
Examples of data used:
ACCOUNT DATA: Age, name
What are Blizzard’s legal basis for data processing?
We process the above in accordance with the legal bases determined as follows:
  1. Necessary for the performance of your game contract or any other feature you request or enable. These are required, and ceasing their processing will remove access to certain features or to the game service altogether. This includes using information for:
· Abuse and Cheat Detention and Sanctions
· Account functionality
· Account Compromise Prevention
· Chat Applications
· Contest Participation
· Global Customer Service
· Enrolled esports
· Forums
· Game functionality
· Parental Control
· Battle.net platform functionality
· Enrolled promotions/contests
· Purchases
  1. Consent. You can withdraw your consent to these at any time.
Consent functionality during account creation
· Receive news and exclusive offers about selected third-party products – Carefully selected news, event information and special offers about third-party product services
Consent functionality in account management – Communications Preferences
· Receive news and special offers from Blizzard Entertainment – Carefully selected news, event information and special offers about Blizzard products and services
· Receive news and special offers about selected third-party products – Carefully selected news, event information and special offers about third-party product services
· Have Blizzard offers recommended to me on partner sites based on data Blizzard collects – Communications personalized to your experience with Blizzard
· Support ticket status updates from Blizzard Customer Support – Receive automatic emails whenever the player’s support ticket status changes
· Enable Real ID – The first and last names associated with your account will be visible to Real ID friends. If you do not enable Real ID, only your BattleTag will be visible.
· Suggest me to friends of friends – If enabled, friends of your friends may see you in their suggested friends list.
· Receive private chat messages from friends only – If enabled, you can only receive private chat messages from your friends. This setting may not apply to chat messages sent in-game
  1. Legitimate interest. We use your data for purposes that are not harmful to your privacy and that can be reasonably expected within the context of your relationship with Blizzard. This includes using information for:
· Ad Targeting via ‘Paid Media’
· Ad Targeting via ‘Custom Audience’ and similar systems—Appropriate ads for players considering their previous purchases (Your unencrypted personal data are never shared with third parties without your consent.)
· Analytics & Data Segmentation
· Business Optimization and Service Development
· Publishing Email - Marketing Campaigns
· Mobile Push Notifications
· Research Groups
· Training & Development
  1. Legal obligation. We process your data due to a legal obligation or right. This includes using information for:
· Legal Compliance
· Litigation or Pre-litigation
· Security Monitoring and Investigations
With whom may we share your data?
Some of Blizzard’s products, services and features require that we share information with other users, our partners and service providers, or for legal reasons or in the event of a dispute.
  1. With partners and service providers. Blizzard may provide information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. For example, we may provide information to such parties to help facilitate event ticket sales, conduct surveys on our behalf and process payments for our products and/or games.
  2. With other players and/or the general public. Information may be viewable by your friends, people in games, or the public in general if you play our games, use certain features in our games, use certain features on our platforms (such as chat applications in game or on the Battle.net platform) or make posts in the forums.
  3. With subsidiaries and affiliates. We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Blizzard processes and stores information at Blizzard Entertainment, Inc. in the United States and may store or process data at Blizzard Entertainment SAS in France.
  4. For legal reasons or in the event of a dispute. Blizzard may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request. This includes sharing your information with law enforcement officials, government authorities or other third parties as necessary to enforce our Terms of Service, user agreements or other policies to protect Blizzard’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services.
What rights do I have?
Access my data:
You may be able to receive a report about the data Blizzard stores about you. To learn more about accessing your data, please click on this link. https://eu.battle.net/support/help/product/services/1327/1329
Erasure:
You may have a right to request the deletion of some your data. Blizzard is required by law to retain certain data. To learn more about having your data erased or anonymized, please click on this link. https://eu.battle.net/support/help/product/services/1327/1328
Object:
You may object to the processing of your data if you believe Blizzard doesn’t have the appropriate rights to engage in that processing. To learn more about making an objection, please click on this link. https://eu.battle.net/support/help/product/services/1327/1330
Rectification:
You can correct your personal data if you feel it’s inaccurate. Please log in to your Battle.net account and use the account management settings to make the changes.
Restrict Processing:
You can request that your data no longer be processed in certain cases, for instance, when you exercise your right to object as described above. When objecting, you will be given an option to restrict processing.
Portability:
Data portability is the ability to move data from one company to another (for instance, when you transfer your mobile phone service to another carrier). While this right is not very applicable to Blizzard’s current business, we will provide you with an electronic file with your most basic account information, should you request it. To obtain this file, please click here. https://eu.battle.net/support/help/product/services/1327/1342/solution
What are tracking technologies, and how are they used?
Blizzard and our partners, such as marketing partners, may use tracking technologies like cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the websites, tracking users’ movements around the websites and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, as well as an aggregated, basis.
We use cookies for various purposes, including our shopping cart, maintenance of user settings (e.g. language preference) and authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our websites, but your ability to use some of the features or areas of our websites may be limited.
We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, these types of clear gifs are tied to personal data.
We, and third parties with whom we partner to provide certain features on our websites or to display advertising based on your web browsing activity, use Local Shared Objects such as Flash cookies and Local Storage such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here. http://www.macromedia.com/support/documentation/en/flashplayehelp/settings_manager07.html
What level of security is applied to your personal information?
To help protect the privacy of the data and personally identifiable information you provide to us and that we learn from you, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees indicated above. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.
Note to Parents
We recognize a special obligation to protect personal information about children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers without permission when they are on-line.
Adolescents aged 13–17 years should ask their parents to read our Privacy Policy and to contact us if they would like any information on our guarantee of confidentiality or to comment on the content. Further, these adolescents should not order or subscribe to any paid service on-line without the permission of a parent or guardian. We ask parents and guardians to be particularly vigilant and to ensure that their minors do not transgress when using our sites or on-line services.
Once a child states that his/her age is under 13, he or she will be unable to register an account with us. We do not knowingly collect or store any personally identifiable information from children under the age of 13. If parents believe that we have unintentionally collected their children’s personal information, they may request the deletion of the information by contacting us at [email protected].
Blizzard has engineered Parental Controls to help parents monitor and limit, if necessary, the amount of time their children spend interacting with our games. For more information, you may visit our Parental Controls area at https://us.battle.net/support/en/article/32243.
Further Information or Complaints
If you have questions or concerns regarding data protection at Blizzard, you may contact our Data Protection Officer by writing to [email protected].
Each EU Member State shall provide one or more independent public authority(ies) to be responsible for monitoring the application of the GDPR in order to protect the fundamental rights and freedoms of natural persons in relation to processing and to facilitate the free flow of personal data within the Union (‘supervisory authority’). If you feel that Blizzard has violated your rights, or if you wish to raise a concern with the data protection authorities, please contact your nation’s supervisory authority.
You also requested a copy of the data Blizzard holds about you. We’re very happy to provide this to you, but we can’t do so based upon the minimal information you provided. Indeed, you shouldn’t want us to provide your data based on such information, which other people may know about you. The data we hold has quite a bit of information that many of our players feel is confidential, such as your account information, chat, the dates and times you have played, your purchase history, etc. The good news is that we’ve built an automated system to get you your information quickly, and more importantly in a secure manner (rather than sending it to you via email as you requested). One more thing before we send you to our portal: Blizzard has developed a system to try to verify you are who you should be without requiring you to provide us a copy of your identification. You will have a better chance of getting your data without having to provide a copy of your identification if you have one or more of Blizzard’s free account-protection systems in place, such as SMS Protect. If you click the following link, you may promptly obtain a copy of your data: https://eu.battle.net/support/en/help/product/services/1327/1329
We wish you a good day.
Sincerely,
The Blizzard Data Protection Team
submitted by CapnGoat to hearthstone