4 years ago, u/melantonpsn
created a jargon list for use by this subreddit. Due to recent updates and changes in the company, I decided to update said list.
If you're still out there, melantonpsn, thank you for your hard work in creating the original list
This is mainly just a copy/paste of their original list, with the new changes added in along with things I've learned from personal experience. It may not be 100% correct, but that is where you come in! If you see anything on here that appears to be wrong, or don't see something that you feel should be, please let me know so I can update the list. This is meant to help everyone, especially new associates, so it is imperative that we have the correct information.
Without further ado, I present to you the list: Types of Stores:
SC: A supercenter
Div 1: a smaller type of store. It carries less items and does not have all departments
NHM: Neighborhood Market
Sam's Club: A Walmart company that requires a membership to shop at Departments
Apparel: 24: Boys wear
30: Bras and Shapewear
41: College and Pro Sports Apparel
33: Girls Wear
26: Infant Apparel
32: Jewelry and Sunglasses
31: Ladies Accessories and Handbags
29: Ladies Sleepwear
23: Men’s Wear
34: Misses and Junior Apparel
36: Outerwear and Swimwear
35: Plus size and Maternity
13: Household Chemicals and Cleaning Supplies
4: Household Paper Goods
79: Infants Consumables
40: OTC pharmacy
8: Pets and Supplies
85: 1 Hour Photo
21: Books and Magazines
6: Cameras and Supplies/Photo
5: Media and Gaming
87: Wireless Devices
58: Wireless Services
1: Candy and Tobacco
81: Commercial Bread
95: DSD Grocery
91: Frozen Foods
82: Impulse/Checkout Merchandise
93: Meat and Seafood
97: Meat and Deli Wall
80: Service Deli
20: Bath and Shower
14: Cook and Dine and Small Appliances
17: Home Decór
74: Storage and Organization
77: Large Appliances
56: Live Plants and Garden Supplies
16: Outdoor Living
12: Paint and Accessories
18: Seasonal (Easter, Halloween, Christmas, Thanksgiving/Fall, Valentines Day, etc.)
9: Sporting Goods
50: Doctor Fees/Optical Service Income
15: Health and Wellness Clinics
38: Pharmacy Prescriptions
86: Walmart Financial Services
69: Walmart.com sales
99: Store Assets Store Positions
SM: the store manager. This is the highest role in stores. They are the ones in charge of the entire place.
SL: Store Lead. This position exists only in certain stores. They work directly opposite the store manager, helping to run the day to day operations of the store.
Coach: A salaried member of management who runs a wide area. The amount of coaches you have in your store will be determined by your store, as will what they are over. They report directly to the store manager.
Coach Trainee: An hourly member of management who is in training to become a Coach.
ASM: Assistant Store Manager. A salaried member of management who runs a specific area, much like a coach. Most of these positions were phased out with the introduction of the Coach role, but a few still remain. They report to the store leads or, in the absence of store leads, the store manager.
APASM: A salaried member of management in charge of all things AP. This is mainly things like theft, but can also include other things as well.
TL: Team Lead. Directly under the coach, these hourly supervisors run a small team. They work to develop the members of that team. They may also act as the manager on duty in the absence of a salaried member of management (must have training to do so).
AT: Academy trainers. This position currently only exists in NHMs. This position is in charge of training new employees. In Supercenters, this role falls to the team lead.
TA: Team associate. This is the regular associates of Walmart.
DM: Department Manager. This position has been almost completely phased out, save for a few exceptions. Their job is to run a specific department.
Claims Supervisor: The person in charge of claims.
APA: Asset Protection Associate. This person is meant to help stop theft. They will often roam the store, keeping an eye on customers whom they deem suspicious and will deal with theft issues as they arise.
SC(O)H: Self checkout host. This person watches over the self checkouts, helping customers and looks for items not scanned.
APCH: AP Customer Host. This person is in charge of doing receipt checks at the doors.
Stockman: a cart pusher
Mod Associate: an Associate who sets mods. Often based on overnights.
People Lead: often referred to as HR, they are the ones in charge of orientations, hiring, etc. Old Positions
Cap 1: in charge of cleaning up freight and capping grocery and consumable bins. Replaced by stocking team 1
Cap Supervisor: In charge of Cap 1. Replaced by Stocking Lead 1
FCAP 1: Fresh cap team 1. In charge of working the Meat, Produce, Bakery, and Deli Freight and capping. Replaced by Meat/Produce team, bakery team, and deli team.
FCAP 1 Supervisor: In charge of FCAP 1. Replaced by Meat/Produce Lead, Bakery Lead, and Deli Lead
Cap 2: In charge of unloading the GM truck and working freight in grocery and consumables. Replaced by Stocking Team 2
Cap 2 Supervisor: In charge of Cap 2. Replaced by Stocking Lead 2.
Support Manager: A position in charge of various things across the stores. Often referred to as "Managements bitch", they basically do whatever salaried members of management ask of them while often helping to run the store. Often viewed as a stepping stone between hourly management and salaried management.
FCAP 2: Fresh Cap 2. In charge of capping, culling, and doing markdowns for Meat, Produce, Bakery, and Deli. Replaced by Meat/Produce team, Bakery Team, and Deli Team.
ON: Overnights. In charge of different things which vary by store, but usually FDD freight, finishing up Grocery and consumable freight, and working GM Freight. Replaced by Stocking Team 3
ON Support Manager: In charge of overnights. They report directly to the overnight asm. Were also MODs in the lack of a salaried member of management. Replaced by Stocking Lead 3.
CSM: customer service manager. Often found to be wearing yellow vests, they are in charge of running the front end. Replaced by Front End Lead Locations
Grocery Doors: The entrance doors at the front of the store on the grocery side. Will stay open for as long as the store is open.
GM Doors: The entrance doors at the front of the store on the GM side. Will often close earlier in the evening, funneling everyone through the grocery doors.
Cart bay: where carts are stores for customers when they come into the store
Cart rails: the set of shelves as you come into the store. Called cart rails as they’re right next to or near the cart bays
Bullpen: the encircled area where the self check outs are located
TLE: Tire and Lube Express. Also known as ACC (auto care center)
HBA: Health and Beauty Aids. Also known as HBC (Health and Beauty Care)
OTC: Over the Counter. Refers to Pharmacy
L&G: Lawn and Garden
FDD: Frozen, Dairy, and Deli
CO: Cash Office
Front End: The front of the store. The front end is usually located between the two entrances. It includes all the registers at the front of the store and the service desk, but also includes positions like maintenance and stockmen.
Sales Floor: The area customers have available to shop
Back Room: The employee-only area. This is where trucks are unloaded and overstock goes. HR, Management Offices (except AP), and the break room are also located back here.
Softlines: Apparel departments
Consumables: Items that people use often. These include HBA, Cosmetics, Chemicals, Paper goods, Infants, OTC, and Pets.
Entertainment: everything often referred to as "electronics".
Grocery: any food or drink item, not including fresh
Fresh: Meat, Produce, Deli, and Bakery.
Homelines: Things you would use in a home. Things like bedding, furniture, cooking items, etc. are located in this area.
Hardlines: Basically everything else that doesn't fit into the above categories. These are things people may want, but aren't a necessity. Action Alley
Action Alley: these are the areas in between departments. They are where customers and associates alike will walk as they are often the quickest ways around the store. They also will have features inside of them to increase sales.
B Action Alley: The Action Alley that separates grocery from apparel
The Cross: the section that separates apparel departments. As apparel is often a different color from the rest of the floor, it is easy to see the division here.
Horse Shoe: Toys, ACC, Hardware, HBA and OTC. When looking at them from a birds eye view, they will often make a horseshoe shape, but this is not in all stores.
Bowling Alley: the area between apparel and the front end registers. It is said that customers often look like bowling pins when they are lined up. May also be called the trench.
Main Alley: The back most action alley. May also be known as Long Action Alley or Back Action Alley
Race Track: All of the action alleys combined Walls
Wet Wall: Located in Produce, its the wall with the fresh vegetables on it. Will often have rugs underneath to absorb excess moisture as there are sprinklers on this wall.
Meat Wall: The area where meat is sold
97 Wall: the area that holds bacon, hot dogs, lunch meat, lunchables, and the like
End Cap: At the end of all aisles that aren't against a wall. Features are set here to capture customer's eyes and sell more product. Zoning
While zoning, Walmart employs a method known as fast zoning. To do a proper fast zone, take the following steps:
- for the first layer (the layer touching the shelf) start at the edge of the shelf closest to you.
- Fill all the way back until you reach the end of the shelf. Do not stack anything until this first layer is completed.
- After the first layer is completed, you may start the second layer. The second layer (and all layers above this) start at the back of the shelf and come forward. Do not start another layer until the previous layer is full.
Case: a box of freight that holds multiple items inside of it that go on the shelf.
PDQ: Product Display Quantity. Some products will come in special cases meant to show off the product better. Also known as SRPs (Shelf Ready Packaging)
Breakpacks: the mixed boxes that come off the truck that will have small items in them that couldn't be thrown into the truck. May also be referred to as Totes, One Touch, or Casepack.
Fast track: The piece of plastic that holds the shelf labels
Bunkers: Located in grocery, these are the frozen or chilled areas not connected to the walls. They are often used for features. Also known as cooler bunker
Stackbase: a 4x4 plastic/wooden pallet that goes in action alley. Holds features.
COMAC: Food features that Home Office mandates
TIP: Towel in Pocket. Some associates will carry towels with them so they can easily clean up small spills. Not to be confused with TIPS
Buttholes: Hanging products can often rip, making it so they can't be hung anymore. Buttholes are sticky pieces of plastic that are attached to products like that so they can be rehung. May also be known as tabs, do-its, dang-it’s or damn-it’s.
Topstock: The highest shelves. They are meant to hold products that can't go on the shelves. May also be called risers
WACOs: Walmart Approved Corrugated Container. boxes kept on topstock or the backroom that are meant to hold products that don't easily fit on topstock or in the bins. Usually because they're so small or tend to roll around Transportation
L Cart: an cart that makes an L shape with its handle. Also called a long cart
Rocket Cart: a 2-leveled cart that folded up for easy storage. These carts are being taken out of stores due to a number of incidents where associates received injuries due to the latches failing.
Top-Stock Cart: A cart with 3 levels on it. Attached to the front is a ladder, making reaching topstock much easier. May also be called a ladder cart.
Pallet Jack: a 2 pronged fork on wheels used to drive pallets around the store.
Electric Pallet Jack: an electric version of the pallet jack usually used to unload trucks or move especially heavy pallets.
Walkie Stacker: a type of lift used to reach the top steel or stack pallets.
Forklift: a type of lift used outside that is meant to carry and stack pallets. Can also be used to unload trucks.
Scissor Lift: a lift that carries a person and possibly some merchandise. Mainly used in Lawn and Garden and during seasonal sets to put up seasonal decorations or signs. Trucks and the Backroom
HVDC: High Velocity Distribution Center. This is the grocery truck. Also called remix
McLanes: The candy truck. While it may have other departments in it (mainly pets, OTC, Tobacco, and grocery) it is almost all candy. Depending on location it may also be CoreMark
Origin: The truck that McLanes arrives on
Dance Floor: The space used for truck unloading
Hole in the Wall: the Trash Compactor. May also be called Oscar (like Oscar the grouch)
Baler: where plastic and cardboard are recycled. The baler makes compact, rectangular bales that are then taken to recycling centers to be reused.
Bin: The individual areas where overstock is kept in the backroom.
Steel: the steel that overstock is kept in. Contains the bins
Top-Steel: where pallets of merchandise or other important items are stores in the backroom. Located at the top of the steel.
Cap: The process of scanning items into a bin
Pick: When capping, the scanner will tell you if an item needs to go out to the floor.
Work: After capping, working the cart is when you take the cart of merchandise out and stock the items that were picked.
Inventory Flow Process: the process of items making their way from the manufacturer to customers homes.
CAP: Customer Availability Program. The process of making sure our shelves are stocked for the customers
DSD: Direct to Store Delivery. Products that come in from warehouses other than those owned by Walmart. Are usually stocked by the vendors or reps from those companies.
MABD: Must Arrive By Date
OSCA: On Shelf Customer Availability. The percentage of items we have in stock and on the shelves so that customers may purchase them
RPCs: Reusable Plastic Containers. the foldable plastic crates used in fresh departments.
Backload: sending pallets, rpcs, and break pack boxes back to the warehouses so they can be reused. Miscellaneous
CBLs: Computer Based Learning. Replaced by the ULearn System
Telxon: an old scanner. Most stores do not have these anymore, but some still hold on to these relics. They are most often used in fabrics and crafts. Other forms of scanners include MCs or TCs. May also be referred to as a scanner, handheld, or gun (there are little triggers that sort of make the scanners look like guns
Onboarding: The initial training videos associates watch when they are hired. Replaced pathways
ULearn: The additional training associates will undergo every so often.
TIPS: Threaten Intimidate Promise Spy. An illegal method of dealing with unionizing
FOE: Facts, Opinions, and experiences. A lawful way of dealing with unionizing.
The Mule: the machines that stockmen use to push carts
Shopping Cart Party: When a group of associates goes outside to round up carts. Happens when stockmen fall behind. Also known as a buggy run
HEATKTE: High Expectations are the Key to Everything (Pronounced Het-Ka-Tee)
EDLC: Every day low cost. The way Walmart keeps prices low by reducing everyday costs.
EDLP: Every day low price. Correlates with EDLC
WOSH: Worked over Scheduled Hours. Will depend on the time of year and your management team, but as a general rule, working longer than you're scheduled is frowned upon unless you have management approval. You may be asked to cut any extra hours you accumulate throughout the week by taking a longer lunch or leaving early/coming in late
OBW: One best way. This is the official way everything is supposed to be run. Most stores do not follow this, however, and run things however they please.
Coaching: a disciplinary action.
Open Door: the process of taking concerns, ideas, or problems to higher ups. Starting with your immediate supervisor (or the next step higher if your supervisor is part of the problem), you discuss the idea or problem with management until it is resolved.
Ethics: a place to take all your ethical concerns. Be aware that ethics only deals with issues that are legal issues or are in direct violation of Walmarts Statement of Ethics.
GWP: Great Workplace. The phasing out of old supervisor roles to make way for the new team system. Has been renamed Teaming.
GAIN: global associate interactive network. the process of ending an associates employment.
One Walmart: Walmart’s site for employees. May also be called the wire [email protected]
: a free app on the App Store that allows you to view your schedule. Replaced the mywalmartschedule app
BYOD: allows you to download work apps to your personal phone. Only available in certain states.
WIN: Walmart Identification Number. This is your employee number.